All items featured on this Web site show the types of arrangements we offer. It may be different with the pictures depending on the availability in different season, but they will be as similar as possible and fill to or have higher value. For assorted flowers, the colors shown online will be used as reference. For plants, similar plants may be substituted if the plant is not available. If the container shown online is not available, a similar container will be used. For specialty gifts, we may substitute with another specialty gift of equal or greater value of similar theme.
Service fee: The fees are on flat rate, but we may change it later. Once you submitted the order online, we think you understand and agree the fee charge.
Cancel: You can cancel your order if you made a mistake or change your mind. The deadline to cancel your order is 24 hours before the delivery date. For example, if you asked delivery on Jan 3rd, the cancellation deadline is 12:00 am of Jan 2nd. Fail to follow these cancellation deadline, we may charge 25% (flower value on your order) as we maybe already reserved/bought flowers for you. Please note that we do not accept cancellation when your flowers have been delivered, for any reason. We do not accept return as well if your cancellation is not approved, except it is our fault. We need your order ID when you contact us.
Return: Basically, there is NO return acceptable, for any reason and any items (flowers, plants, fruit / gourmet basket, etc.), unless it is our fault. Please have your evidences and send them to us by email.
Refund: We may issue the credit to your account (If you have account with us) as refund, for example, if we made mistake or you want to cancel your order. The credit will be automatically apply to your next order on our website. Of course, you can ask refund to your credit card. If you used Bitcoin as the payment, we DO NOT refund Bitcoin - the only option to get refund is account credit. If you do not have account with us, please register one first, and then send refund request via email / Contact Form.
Coupon: We'd like to give our clients discount occasionally. The discount coupon is only applied to flowers. If you have the coupon, you can apply it while checkout. However, we reserved the right to cancel or suspend the coupon for any reason. The clients should not argue for this cancellation.
Pictures: We have all right for the images on the website. We do not allow our clients to use images from our website, unless have our approval. Copy right for some pictures belong to other companies. We are not allowed to sell those pictures to anyone. You should contact with those companies for authorization if you need to use.
Order changing: You can ask to change your order. For arrangement change, we will follow your request and fill to (or greater than) the value on your original order. For any change (arrangement, message, delivery address, delivery date ...), you must send your request to us within 2 hours after placed your order. If you want to change your order, but beyond 2 hours, please contact us first. If it is not too late, we might accept your request. Otherwise, we may have extra charge or refuse your request.
We are making our best effort to serve you better, and we will update all the information as soon as we can. However, there may be some delay during the busy season, especially on Mother's day, Valentine's day, Christmas, and / or for other reasons. We appreciate for your patience.
We reserved all rights to explain, cancel or modify these terms and conditions.