F.A.Q.

We list some FAQ (Frequently asked questions) here. If you have more questions not listed, please let us know by email: info@canadaflora.ca.

Q1: What do you charge if I order flowers with you?

A1: We try to make everything clear and simple to understand. The fees we charge are: 1) flower arrangement, 2) service fee. The arrangement fee is the flower value you ordered; the service fee is on flat rate.

Q2: Why do you charge service fee?

A2: We put lots of efforts on delivering your flowers and maintain our dedicated service. The service fee is for delivery and our service.

Q3: I see other websites have the similar flowers but the price is cheaper. Can you match it?

A3: First of all, please make sure they do not charge you other extra fees. Yes, we know some websites have cheap flowers, but when you checkout, they may charge you more fees, such as Low Order Fee, Transmission Fee, etc. You will see that you may pay more. We do not like to play the game. We only charge flowers value and service fee. If you do find other websites, who exist at least one year, have cheaper price on the Total with similar flowers AND the fees (exclude promotion, discount etc.), please send us the link and your screenshot. Once we confirm it, we will match the price plus you will get 10% credit (on flowers value) to your account. You can use it next time.

Q4: It seems you do not have same day delivery, why?

A4: We encourage our clients to place order at least two days before. The reason is that, sometimes, we may run out of the flowers you ordered. You want same-day-delivery, so we understand how important the day is for you. We do not want you missed the important moment because of us. Thus, we prefer not to have the Same-Day-Delivery service.

Q5: Is it safe to place order on your website?

A5: Our website has SSL (Secure Sockets Layer) - you can see that, before our website link, there is a lock (). It means we have SSL protection. All your information are protected. On the top-left of the website homepage, you can find the SSL certificate (). Click and read the certificate, you will see there is up to $50,000 warranty. Besides, we use Square Online Gateway as the payment. Your credit card information DO NOT pass to us.

Q6: I do not have credit card. How can I pay the order?

A6: Please note that we also accept PayPal, cryptocurrencies (such as BTC, ETH, Doge, etc), e-Transfer, Bank Transfer, Money Order etc. Please send an email to us for detail.

Q7: Is it possible to cancel the order?

A7: Yes, you have the right to cancel the order. However, please read our Terms & Conditions for the cancellation. Basically, the cancellation deadline is 24 hours before the delivery date. For example, if you asked delivery on Jan 3rd, the cancellation deadline is 12:00 am of Jan 2nd.

Q8: I have complain for the flowers received, what should I do?

A8: Your satisfaction is our priority. If you are unhappy for the flowers received, please let us know without any hesitate. You can fill out the complain form at the footer, or just send us an email with the picture(s). We can work together to find a way to solve the problem. We may response up to 5 business days while we investigate. We thank you for your patience.